Samsung Canada Announces Return Process for Galaxy Note7 Devices

    October 11, 2016

    Samsung Electronics Canada Inc. has confirmed that with consumers' safety as a priority, Samsung has stopped sales, exchanges and production of the Galaxy Note7 globally. Canadian consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device.

    "The team has been consistent in our resolve in putting consumers first and worked as quickly as possible to execute the plan," said Paul Brannen, COO & EVP, Mobile and Enterprise Solutions. "We are committed to working closely with our carrier and retail partners to make this as easy as possible for consumers. We appreciate the support we've received over the past few weeks."

    Beginning Thursday October 13th, at their point of purchase, Samsung Note7 owners can bring their device in for an exchange to a Galaxy S7 or Galaxy S7 edge device. Alternatively, consumers are entitled to a full device hardware and Note7 specific accessories refund.

    For customers who purchased their Samsung Note7 on, a device refund will be offered upon return receipt of the recalled devices. Samsung Canada will be in touch with our online customers to provide them with details regarding the return process.

    Samsung Electronics Canada