CRTC launches review of the Wireless Code of Conduct

    July 28, 2016

    Canadians invited to share their views on the Wireless Code's effectiveness

    The Canadian Radio-television and Telecommunications Commission (CRTC) today invited Canadians to participate in its review of the Wireless Code. The review will also include a public hearing that will begin on February 6, 2017, in the National Capital Region.

    Established in 2013, the Code promotes a dynamic marketplace by empowering Canadians to make informed choices about their wireless services and establishing standards for industry behaviour. The Code addresses the clarity of contracts, ensures cancellation fees are clearly explained and limits the risk of bill shock, among other things.

    Now that the Code has been in effect for nearly three years, the CRTC is evaluating its effectiveness and accepting comments until September 26, 2016. Canadians can start participating in the process today by:

    - filling out the online form;
    - writing to the Secretary General, CRTC, Ottawa, Ontario K1A ON2; or
    - sending a fax to (819) 994-0218.

    Canadians will also have the opportunity to share their opinions and engage in discussion on the Wireless Code through an online discussion forum from September 13 to 26, 2016. Details will be announced at a later date.

    Quick Facts

    - The Wireless Code makes it easier for individuals and small businesses to understand their contracts and their associated rights and responsibilities, and shop for the wireless services that meet their needs.
    - When the CRTC established the Code, it announced its intention to review it within three years of its implementation.
    - The Code applies to all wireless service providers.
    - The Commissioner for Complaints for Telecommunications Services administers the Code and helps resolve complaints.

    "The Wireless Code has helped Canadians better understand their wireless services and make informed choices. While we have been tracking its effectiveness, we want to hear directly from Canadians about their experiences with their service providers and the Code. This will help ensure that it continues to empower Canadians in an ever-changing wireless marketplace."

    Jean-Pierre Blais, Chairman of the CRTC